While all branches are fully operational and open, some locations have adjusted their schedules to help maintain the safety of our customers and coworkers. If you need to meet with someone in person, we suggest that you call ahead of time. For branch numbers or to send us a message, click here.
To locate contact information for a specific Loan Originator, use the search bar or location drop down on our Talk with a Loan Originator page.
If you need to apply for a loan (purchase or refinance), we have 24/7 service available through our Go Human app. You can download it in your app store or click the link below to apply online.
Learn about our app by watching the short video below!
HELP MAKING PAYMENTS
We understand that many of our customers are financially impacted by COVID-19. If you are facing hardships related to the national health crisis that are affecting your ability to make your mortgage payment, you may be eligible for various Hardship Assistance or other relief programs.
To get the quickest answers to your questions, please use the contact information provided on your most recent mortgage statement.
If First Community Mortgage is servicing your loan, apply for Hardship Assistance by clicking here. Click the “Register Here” button in order to apply.
If your loan is serviced by someone else, follow instructions from your mortgage statement on how to contact them. Many companies also have information directing you where to go for help on the homepage of their website.
We understand this can be very confusing. You may still have questions and we want to help you. Please email the First Community Mortgage Servicing Department at firstname.lastname@example.org if you need further assistance. You may also call us at 800-909-4680, fill out the contact form here, or send us a message on our Facebook page. Please be patient with us as we work through a much higher level of call volume due to the many individuals who have been impacted. We are doing our best to provide excellent customer service to all our customers.
Watch this video to see how forbearance works and key points you need to understand:
MORTGAGE AND HOUSING ASSISTANCE DURING THE CORONAVIRUS NATIONAL EMERGENCY
The Consumer Financial Protection Bureau (CFPB), Federal Housing Finance Agency (FHFA), and U.S. Department of Housing and Urban Development (HUD) are working together to help homeowners and renters during the Coronavirus pandemic.
Click here to view the webpage on the CFPB website.
AVOID SCAMS DURING QUARANTINE
Hackers and scammers are taking advantage of the financial insecurities many of us are facing as a result of COVID-19. Click the link below to learn how to protect yourself from common scams.
Coronavirus: Don’t Fall For These 5 Money Scams – https://www.forbes.com/sites/advisor/2020/04/08/coronavirus-dont-fall-for-these-5-money-scams/#1b5c2d265634
Beware of scams related to the coronavirus – https://www.consumerfinance.gov/about-us/blog/beware-coronavirus-related-scams/?utm_source=newsletter&utm_campaign=200414oa
Our customers mean the world to us at First Community Mortgage and we look forward to continue working with you to make the process as easy as possible or help however we can. We wish safety and good health to everyone.
If your concerns have not been addressed, you can call 1-800-GO-HUMAN and press 0 to speak with a human, or visit our Contact Us page and fill out the form.